1. Legal Status

IBERIAN PRIME | Brand & Market Strategic Advisory operates as a senior market entry, representation and commercial growth advisory for travel, aviation and hospitality brands entering or scaling in the Iberian market.

Services are delivered on a founder-led basis, ensuring direct senior involvement and execution-oriented advisory.

2. Scope of Services

Services are structured into three core areas:

• Advisory

• Representation

• Growth Sprints

Each engagement is defined by scope, timeline and expected outcomes, agreed prior to execution.

IBERIAN PRIME acts as an extension of the client’s commercial and market strategy function in the Iberian market.

3. Nature of Advisory

• All services provided:

• Are strategic and commercial in nature

• Are based on market expertise, industry knowledge and available data

Support decision-making and execution planning

IBERIAN PRIME does not guarantee:

Revenue outcomes
Commercial performance
Market success

Final execution and results depend on multiple external variables and remain the responsibility of the client.

4. Booking and Payment
4.1 Strategic Advisory Sessions
Sessions must be booked in advance via the website
Full payment is required at the time of booking
Bookings are only confirmed upon successful payment
4.2 Project Engagements
Scope, deliverables and fees are agreed in advance
Work begins only after formal confirmation
Payment terms are defined per project or retainer agreement
5. Cancellation and Rescheduling
5.1 Cancellations
Cancellations made less than 48 hours before the scheduled session are non-refundable
No-shows are non-refundable
5.2 Rescheduling
Rescheduling is allowed up to 48 hours before the session
Requests outside this window may be declined
5.3 Discretion

Any exception remains at the sole discretion of IBERIAN PRIME.

6. Refund Policy
All sessions are non-refundable once confirmed
No refunds are issued for completed sessions
No refunds are issued for missed appointments

Exceptional cases, if any, are evaluated individually and remain discretionary.

7. Client Responsibilities

Clients agree to:

• Provide accurate and relevant information

• Attend scheduled sessions on time

• Ensure internal alignment for decision-making

• Engage in good faith throughout the process

Incomplete or inaccurate input may impact the relevance of the advisory.

8. Confidentiality

All client information is treated as confidential.

IBERIAN PRIME will not disclose any information unless:

Required by law
Explicitly authorised by the client

Clients agree not to share proprietary materials without prior consent.

9. Intellectual Property

All frameworks, methodologies and advisory outputs remain the intellectual property of IBERIAN PRIME.

Clients are granted a non-exclusive, non-transferable right to use deliverables for internal business purposes only.

10. Limitation of Liability

To the maximum extent permitted by law:

IBERIAN PRIME is not liable for indirect, incidental or consequential damages
Liability is limited to the amount paid for the specific service

All strategic and commercial decisions remain the responsibility of the client.

11. Third-Party Services

The website may include third-party tools such as:

Wix booking systems
Payment providers
External integrations

IBERIAN PRIME is not responsible for:

• Third-party performance

• System interruptions

• External data handling

12. Data Protection

Personal data is processed in accordance with:

GDPR (EU Regulation 2016/679)
Applicable European data protection laws

Please refer to the Privacy Policy for full details.

13. Governing Law

These Terms are governed by the laws of Portugal.

Any disputes shall be subject to the jurisdiction of Portuguese courts.

14. Amendments

IBERIAN PRIME reserves the right to update these Terms at any time.

The latest version will always be available on the website.

15. Contact

For any enquiries:

info@iberianprimeadvisor.com